Return Policy

At Vanya Store, we want you to be fully satisfied with your purchase. If something isn't right, here's how our returns and refunds work.

1. Return Eligibility

You can request a return if your item arrives:

• Damaged or defective
• Incorrect (wrong item received)

Return requests must be raised within 7 days of delivery.

2. How to Request a Return

Contact us through our Contact Us page or WhatsApp with your order number and clear photos of the item and packaging. Our team will review your request and confirm next steps.

3. Non-Returnable Situations

Items are not eligible for return if the request is raised after 7 days of delivery, or if the product shows signs of use, damage caused after delivery, or missing original packaging.

4. Refund Process

Since orders are placed via Cash on Delivery (COD), approved refunds are processed via bank transfer to your provided account, or as store credit for your next order — whichever is preferred and confirmed with our support team.

5. Refund Timeline

Once your return is received and inspected, refunds are typically processed within 5–7 business days.

6. Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order is out for delivery, it can no longer be cancelled, but you may refuse delivery or request a return afterward.

7. Contact Us

For any questions about returns or refunds, please reach out via our Contact Us page or WhatsApp support.

Thank you for shopping with Vanya Store.