Return & Refund Policy

Last Updated: September 2026

At VANYA STORE, your satisfaction matters to us. If you're not fully satisfied with your purchase, please review the return and refund terms below.

1. Return Window
Returns must be requested within 7 calendar days of receiving your order. Requests made after this period cannot be accepted.

2. Return Eligibility

  • Item must be unused, in original condition, and with original packaging
  • Item must show no signs of damage from misuse or improper handling
  • Proof of purchase (order number) is required
  • Some items may be non-returnable due to hygiene or safety reasons
  • All returns are subject to inspection prior to approval

3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or with missing parts, please notify us immediately with clear photos or videos of the product, packaging, and shipping label. Once verified, we'll provide a replacement, refund, or other suitable resolution.

4. Change of Mind
Change-of-mind returns are accepted only if the item meets all eligibility criteria above. Return shipping costs will be borne by the customer unless otherwise specified.

5. Non-Returnable Items
The following are not eligible for return:

  • Items opened or used where hygiene restrictions apply
  • Personalized or custom-made products
  • Items damaged after delivery due to misuse
  • Products marked as final sale

6. How to Initiate a Return
Contact our support team with the following details:

  • Order number
  • Full name
  • Product name
  • Reason for return
  • Supporting photos/videos (if applicable)

⚠️ Please wait for return instructions from our team before shipping any item back.

7. Return Shipping Costs

  • Defective/damaged/incorrect items: covered by VANYA STORE
  • Change-of-mind returns: customer's responsibility (confirmed during review)

8. Refund Process
Once your returned item is received and inspected, we'll notify you of refund approval. Approved refunds are issued to the original payment method; processing time depends on your bank or payment provider.

9. Cash on Delivery (COD) Refunds
For COD orders, refunds are processed through a mutually agreed method. Additional details may be requested to complete the refund securely.

10. Refund Amount
Refunds cover the product's paid price. Original shipping charges are non-refundable, except in cases of confirmed defects, damage, or incorrect items.

11. Exchanges
Exchange requests must be made within the 7-day return window and are subject to stock availability. If the replacement is unavailable, a refund or alternate solution will be offered.

12. Late or Missing Refunds
If your refund hasn't arrived within the expected timeframe, please first check with your bank or payment provider, then reach out to us with your order details.

13. Contact Us
📧 chandanemart@gmail.com
📱 +91 90443 37264
📍 Sanjarpur, Saraimeer Road, Azamgarh – 223227, Uttar Pradesh, India