At Vanya Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 7 days of receiving your order if:
- The product is damaged or defective.
- You received the wrong item.
- The item is significantly different from its description.
To be eligible for a return:
- The product must be unused and in its original packaging.
- Proof of purchase (order number) is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Items marked as non-returnable or final sale.
- Products damaged due to misuse or improper handling.
Refunds
Once your return request is reviewed and approved, your refund will be processed to the original payment method. Refund processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review your request and provide an appropriate solution.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact Us page. We will be happy to assist you.
Thank you for shopping with Vanya Store.